Shipping & Returns Policy

Pick Up

Pick up is available for Sydney locations only.

Collection dates and times are set for each location.

Order must be placed online and paid in full online. We do not accept cash payments at collection. 

Proof of your order confirmation is required at collection.

Shipping Costs & Processing Times:

Currently we only provide shipping to Australia & New Zealand. 

However, if you are shopping from another location, please reach out to us via our Contact Form and we will endeavour to help with your request.

Deliveries within Australia:

  • Standard Shipping $14.95
  • Express Shipping $18.95 

Deliveries to New Zealand:

  • Standard Shipping $16.00 (8-13 business days)
  • Express Shipping $31.00 (5-8 business days)

Please Note: Little Vessels does not cover the cost of any custom fees/import duties into NZ. 

Order processing time is currently between 3 - 5 business days from when the order is received. (Business Day is Mon to Fri, excludes weekends and public holidays)

All orders are sent via Australia Post with tracking.

Once your order has been shipped you will receive email confirmation and the order tracking number.

The tracking number can be used to track the status of your order via the Australia Post website or app.

ALL EXPRESS POST deliveries require a contact number. Please include this upon checking out.

Please keep in mind that Australia Post is currently experiencing delays due to COVID-19. For further information please head to Australia Post's website.

Returns & Cancellations:

All of our orders are packed with care, however if for some reason your order is damaged in transit please contact Australia Post and follow their procedure to submit a claim. Little Vessels are not to be held responsible for late deliveries, loss, or damage by Australia Post.

Should you need to return an item for any reason, please contact us within 21 days from the date of purchase. You can contact us via the Contact Form to arrange this.
Please do not return anything to us without prior approval.

We will happily refund your item or provide store credit provided the item is returned in its original packaging and condition.
Refunds are not provided for sale products or gift cards.

Please note: customers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.